We're better together.
We're better together.
Say hello to your community of growth-minded people. Are you in?
Say hello to your community of growth-minded people. Are you in?
T H E F I T L I F E
Delivery & Returns
Delivery/Shipping Policy
Apparel & merchandise orders
Apparel and merchandise orders are available for shipping to UK customers only (England, Scotland, Wales & Northern Ireland), via Royal Mail. We may from time to time agree to deliver products to other countries and territories.
Deliveries will be dispatched within 5 working days for UK delivery, via Royal Mail. Your order will be dispatched once all items within the order are in stock.
Standard Royal Mail delivery
-
£3 (delivery takes up to 3 working days)
-
Non-signature service
-
Free Standard delivery on orders above £50 including VAT
Express Royal Mail delivery
-
£4 (delivery usually takes 1 working day)
-
Non-signature service
-
Free Express delivery on orders above £75 including VAT
Express Signed-For Royal Mail delivery
-
£5 (delivery usually takes 1 working day)
-
A signature will be required on delivery (if your product(s) are undelivered as a result of non-signature, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection)
-
Free Express delivery on orders above £100 including VAT
Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
Please note that orders will be delivered Monday-Saturday, excluding Bank Holidays. We cannot accept responsibility for late deliveries due to unforeseen circumstances outside of our control. The delivery periods set out in this section are indicative only.
Whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
If our delivery service provider is unable to deliver your products and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products. We reserve the right to charge you for the costs of re-delivery (even where the initial delivery was free of charge).
This will not apply in any of the following cases:
-
You provided the wrong address for delivery;
-
There is a mistake in the address for delivery that was provided;
-
The address for delivery is not reasonably accessible;
-
The address for delivery cannot safely be accessed;
-
If there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery (in the case of non-signature services);
-
There is no person available at the address for delivery to accept delivery and provide a signature (in the case of Express Signed-For Royal Mail Delivery).