DELIVERY/SHIPPING POLICY

 

Apparel & merchandise orders

 

Apparel and merchandise orders are available for shipping to UK customers only (England, Scotland, Wales & Northern Ireland), via Royal Mail. We may from time to time agree to deliver products to other countries and territories.

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Deliveries will be dispatched within 5 working days for UK delivery, via Royal Mail. Your order will be dispatched once all items within the order are in stock.

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Standard Royal Mail delivery

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• £3 (delivery takes up to 3 working days)

• Non-signature service

• Free Standard delivery on orders above £50 including VAT

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Express Royal Mail delivery

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• £4 (delivery usually takes 1 working day)

• Non-signature service

• Free Express delivery on orders above £75 including VAT

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Express Signed-For Royal Mail delivery

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• £5 (delivery usually takes 1 working day)

• A signature will be required on delivery (if your product(s) are undelivered as a result of non-signature, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection)

• Free Express delivery on orders above £100 including VAT

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Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

 

Please note that orders will be delivered Monday-Saturday, excluding Bank Holidays. We cannot accept responsibility for late deliveries due to unforeseen circumstances outside of our control. The delivery periods set out in this section are indicative only.

 

Whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

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If our delivery service provider is unable to deliver your products and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products. We reserve the right to charge you for the costs of re-delivery (even where the initial delivery was free of charge).

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This will not apply in any of the following cases:

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• You provided the wrong address for delivery;

• There is a mistake in the address for delivery that was provided;

• The address for delivery is not reasonably accessible;

• The address for delivery cannot safely be accessed;

• If there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery (in the case of non-signature services);

• There is no person available at the address for delivery to accept delivery and provide a signature (in the case of Express Signed-For Royal Mail Delivery).

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If your order has not reached you within your given timeframe then please email us here.​

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​The Fit Life digital products

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Please note that, as they are supplied digitally, The Fit Life digital products do not count towards the free shipping thresholds outlined above.

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RETURNS & REFUNDS POLICY

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If something's not quite right with your apparel or merchandise order, no worries.  Let us know within 30 days and we'll get it sorted.
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Items must strictly be unworn and unwashed - no exceptions.
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Any returns must include a legible note detailing your name, address, order number, reason for return and what you want to be refunded.
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Please note prior to any purchase please consult the Size Guide on the relevant page(s).
 
If you are in ANY doubt whatsoever as to the size you require please email us prior to ordering.
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​You have 14 days from the date your item(s) were delivered to return them.
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You are required to pay for the cost of returning items to us.  Postage costs are non-refundable.

The onus is on you to ensure safe passage of items back to us - we highly recommend sending the parcel using a delivery service that insures you for the value of the item(s) and allows you to track your item(s). 
 
The item(s) is your responsibility until it reaches us.  The only exception to this is if the item(s) are faulty. If your item(s) are faulty, you have 30 days to return them.  Please email us here if this is the case, and we'll get back to you.
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You must return the items in the same condition you received them in. This includes any polybagging and tags.
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As soon as we have processed your refund, you will receive an email notification. Please note it can take up to five working days for the payment to show in your account.
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We aim to process your return ASAP, but on occasions it may take up to ten working days for your return to be processed and up to ten working days for the funds to be back in your bank.
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Unfortunately, we are currently unable to process exchanges.  You can return your items to us and place a new order to receive the item(s) of your choice, provided we have current stock.
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In accordance with the Consumer Contracts regulations, you have 14 days in which to cancel your contract with us.

This two week period begins from the day after you receive your order (or from the day after you receive the last item of your order). You'll need to write to us with notice of your cancellation, which you can do by emailing us here.

If you wish to cancel your order prior to delivery, please email us here.  If however your order has already been processed, you will need to return the order to us, following the normal steps.
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If your package or parcel has been damaged during delivery, please take photographic evidence and send it to us here. All claims for damaged packages or parcels must be made within 7 days of the delivery.  
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Please note that any items returned with animal or human hair on it may reasonably not be issued a refund. The item(s) must be in its original condition, undamaged and not missing parts for reasons not due to our error.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within ten working days. If you receive a refund, the cost of postage will be deducted from your refund.
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If you haven’t received a refund yet, first check your bank account again (or PayPal).  Then contact your bank - there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us here.